Terms of Service

Ask Allegiant provides customer assistance for air travellers: guidance on airline policy, preparation and submission of support requests, and follow-up until a case reaches an outcome. Using the service is free.

We can explain your options, prepare and progress your case, and chase updates. We cannot guarantee a particular outcome, and decisions on refunds, rebooking and compensation ultimately rest with the airline or payment provider concerned.

You agree to provide accurate information, to submit only requests that relate to your own travel or travel you are authorised to act on, and not to upload malicious files or content you do not have the right to share.

Please submit each issue once. Duplicate submissions are automatically detected and slow the queue for everyone.

You may not attempt to gain unauthorised access to the service, probe or scan it, interfere with its operation, submit automated or spam traffic, or use it to harass staff or other users. We may suspend access where these terms are breached.

Attachments are limited by type and size. By uploading a file you confirm you have the right to share it and that it contains no more personal data than the case requires.

We aim to keep the service available at all times but do not guarantee uninterrupted access. Planned maintenance and factors outside our control may cause downtime.

To the fullest extent permitted by law, Ask Allegiant is not liable for indirect or consequential losses arising from the use of the service, including missed travel or lost bookings. Nothing in these terms limits liability that cannot lawfully be limited.

We may update these terms as the service evolves. The date at the top of this page shows the current version. Continued use after an update means you accept the revised terms.

Questions about these terms can be sent to askallegiant@gmail.com.